High machine availability - long life cycle
The service products of our Fitnesscenter guarantee your production a high performance, an extension of the life cycle and coservation of the value of your machinery.
Optimize your processes with a variety of solutions - always perfectly matched with your Spühl, Fides and Remex machines.
- CHECK UP
- SPARE PARTS
An inspection allows potential machine malfunctions to be detected in time, and a detailed inventory is made. A final assessment will clearly show whether additional precautionary measures are required.
- reliability of the production process
- high machine availability
- thorough documentation of the machine status • extended machine lifespan
- value retention
- instructions for the use
- highly qualified service technicians
CONSULTING, SUPPORT, REMOTE SERVICE
For questions about the machine or in the event of a malfunction, our Help Desk team will provide knowledgeable information over the telephone and, togheter with you, analyze your machine from afar via remote access.
- 6 languages are supported
- daily from 7 am to 6 pm, Monday – Friday (Swiss time)
- free during the 3-year warranty period, and thereafter available on very favorable terms
- immediate contact with our experts
- efficient troubleshooting can often avoid the need to send a technician for an on-site visit
- targeted preparation for a technician visit and precise identification of spare parts
TRAINING, INSTRUCITON, REFRESH
When your employees are well-trained, they generate the maximum added value from the machine, because they are well-versed and efficient in their work routine and can solve minor problems on their own. An investment in user training which always pays off.
- full exploitation of the machine's potential
- on-site training at Spühl / Fides
- customized training programs
- motivated employees
- combination of theory and practice
- very experienced trainers with practical knowledge
- training conducted in German, English or Spanish
- detailed training documentation