Service Agreements

If high reliability and machine availability are important to you, you are right to turn to us. With our service agreements, you will get the most frequently requested services bundled into attractive packages. These build upon each other and include additional benefits and service levels.

If our default packages do not completely meet your needs, please contact us - we will find together with you a suitable solution through an individual service agreement.

Your benefits:

  • fixed predictable service costs
  • discount pricing on spare parts
  • price security for the duration of the contract
  • prioritized processing
  • higher efficiency through reduced administration
  • more comfort: Spühl takes over all planning for you
Basic Standard Premium
guaranteed response time from the Helpdesk within 2 h*
guaranteed response time for shipment of in-stock spare parts within 24 h*
no minimum order quantities for spare part orders
free software updates
Help Desk inclusive Teleservice*
price advantage for spare parts ordered out of inspection / preventative maintenance
Inspection – annually
Preventative Maintenance (covering Inspection) - annually

*Mo - Fr 07.00 – 18.00, CET